TrustRadius Insights
Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing …
Overview
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.
Recent Reviews
Product Details
- About
- Tech Details
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technology Video
Loan Servicing Software focuses on automating post-disbursement loan activity including collections, amortization, collateral tracking, and customer service. This video compares Encompass against two other competing tools in the space to share which type of tool is best for each use case.
Encompass from ICE Mortgage Technology Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(85)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing process while ensuring loan compliance. Users have experienced significant time savings due to the software's paperless transaction capabilities, eliminating the need for physical paperwork. The robust and customizable nature of Encompass360 allows it to be used straight out of the box or tailored for more advanced performance, catering to the unique needs of different businesses. Its seamless integration with third-party service providers enables easy organization and retrieval of all necessary documents. Additionally, Encompass has facilitated smooth transitions during company mergers, making it a reliable choice for mortgage operations.
One notable advantage of Encompass is its ability to customize workflows for different channels of business, improving overall efficiency. With integration capability with hundreds of vendors, Encompass eliminates the need for users to switch between systems, thereby saving time and enabling a fair amount of automation in their processes. Users have found that Encompass offers useful tools for mortgage professionals, making QC review more efficient and enhancing productivity. The user-friendly interface and small learning curve contribute to quick adoption, allowing users to reap the benefits of increased productivity promptly.
Encompass acts as an all-in-one solution for mortgage lending needs, serving as a centralized repository for all mortgage activities. From origination to post-closing, Encompass streamlines the entire mortgage process within one system, eliminating the need for multiple platforms and reducing complexity. Users appreciate its customizability and ability to cater to specific business requirements while remaining compliant with regulations such as TRID and HMDA. The software's electronic document management feature and direct printing to the e-folder have been commended for their time-saving capabilities in processing.
By enabling processors to handle high volumes through streamlined service ordering, Encompass has helped organizations enhance their operational capacity. It has garnered high recommendations from customers in various sectors including banks, mortgage companies, and mortgage brokers who consider it essential in their mortgage lending operations. The platform's flexibility, integrations, and services further enhance efficiency, allowing organizations to streamline processes, reduce errors associated with paper files, and automate tasks for increased productivity.
Overall, Encompass by ICE Mortgage Technology offers a comprehensive solution that simplifies and optimizes the mortgage origination and processing stages. Its robustness, customizability, compliance expertise, and technical capabilities make it a preferred choice for loan originators seeking end-to-end solutions for their mortgage lending operations.
Customization: Highly customizable software that allows users to tailor Encompass to fit their specific business processes and operations, enhancing efficiency for numerous reviewers.
Educational Resources: Availability of helpful educational videos within Encompass assists users in getting started with the software, providing valuable guidance and support throughout their experience.
Compliance Integration: Integration with Mavent for loan compliance ensures that loans meet all necessary compliance requirements, providing an extra layer of security and peace of mind for users.
Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the user interface of Encompass, stating that it is confusing and not intuitive. This makes it difficult for them to navigate the software and perform tasks efficiently.
System Performance Issues: Users have reported experiencing slow loading times in Encompass, as well as occasional system crashes or being booted off the system. These performance issues negatively impact their productivity and efficiency.
Lack of Timely Response to Enhancement Requests: Several users have expressed dissatisfaction with the timeliness of addressing user enhancement requests through the forums. They feel that their requests are not being responded to quickly enough, indicating a need for quicker response and resolution from the software provider.
Attribute Ratings
Reviews
(1-10 of 10)Companies can't remove reviews or game the system. Here's why
June 29, 2022
Helps me make lots of money by doing mortgages
Encompass is and has been the go-to system for loan originators. The system is catered to each company individually and allows originators and operations to manage a borrower's entire loan profile from origination to funding in one system. One of the best features of Encompass, outside of its main function which is mortgages is that you can collect data due to the thousands of data sets it has. This is perfect if you want to quickly gather email addresses, phone numbers, interest rates, loan programs, etc of your active and closed pipeline.
- Loan Origination to Closing
- Customizable data points
- Quick Data Gathering
- Secure Documentation Holding
- Server Issues making it inoperable too often
- Companies input too many data points or overuse
- New URLA is still hard to get used to, way too many data points are required to be filled out often leading to issues with functions downline like running AUS
May 23, 2022
No autosave makes Encompass dangerous
Score 1 out of 10
Vetted Review
Verified User
I have utilized Encompass in a loan processing capacity (on and off) for the last 12 years. The loan processing position requires intensive use of Encompass. Encompass, unfortunately, creates more problems than it addresses. Blend does not make things any easier. I have processed and closed as many as 40 loans per month on Encompass, and it was grueling.
- Nothing [in my opinion]
- No auto save. [In my experience] Encompass has extreme issues with printing docs, and crashes.
- I have been processing loans for over 38 years and Encompass is in serious need of AutoSave. I [feel] it is a dangerous system when Encompass vanishes without any ability to save hours of work. You then start all over. I left my last company over Encompass, and I will only work for lenders who do not utilize Encompass as their LOS.
- The entire system needs to be overhauled and updated. Blend is of no help.
January 25, 2018
Popular Choice for lenders
Score 10 out of 10
Vetted Review
Verified User
Ellie Mae Encompass has allowed us to ensure our loans are compliant and has streamlined the way to originate and close mortgages. We have been able to close loans with ease and monitor compliance through the entire transaction. The software is suited to all borrowers whether they are tech savvy or not. We can also originate loans in market areas where we have no physical presence with ease. It's also going to save me a tremendous amount of time by being able to do transactions paperless.
- The Web Center allows us to compete in our market and also allows us to continue to originate loans in markets where we don't have a physical originator.
- The software is easy to use so it allows us to train staff very quickly so they can start producing mortgages.
- I appreciate receiving information on upcoming updates well before they take place so that I can review the updates and inform the staff of changes they need to be aware of.
- I would like to see more practical training maybe similar to the video introductory training on practical applications. I am a small lender so administering the software can prove to be very difficult at times.
- I would like to see practical training on issues like "going paperless" and how exactly to set that up. It would be helpful to have that type of training in the form of a video.
- I would like to have control of adding the closing documents myself rather than having to request them.
- The software loads very slowly.
December 20, 2017
Encompass is great!!!
We use Encompass from application to purchasing like most companies. It is an outstanding LOS that has taken the market by storm and just continues to improve. the only drawback is their pricing engine EPPS, it is not the greatest, it is very basic and does not give you the options and functions that are really needed and necessary when pricing a mortgage loan for an accurate rate.
- Their system keeps improving every time you turn around and it handles the cradle to the grave of mortgages exceptionally with ease.
- Their EPPS pricing engine is in desperate need on improvement. at this time, it prices on the assumption that the loan is approved/eligible. we all know that is extremely inaccurate. there are several ways the EPPS pricing engine needs to improve. I am sorely disappointed in it.
August 16, 2017
KEEP IT SIMPLE AND USE ENCOMPASS!
Score 10 out of 10
Vetted Review
Verified User
We use Encompass to originate all of our retail mortgage loans, process them, draw docs and fund.
- Compliant: We did not worry too much the last few years knowing Ellie Mae will be prepared to tackle any of the issues with Dodd Frank, RESPA-TILA and CFPB.
- Innovative: They are always ahead of the competition with new services and products.
- Quick: Taking an application should not take long and Encompass does that whether it's online or on the software.
- Pricing engine is one thing they can improve.
March 01, 2017
Encompass - Robust and highly customizable
Score 9 out of 10
Vetted Review
Verified User
Encompass360 is the LOS we use for each department involved through the life of a loan. The system is a robust COTS program that can be used straight out of the box, as well as highly customizable for more advanced performance. I'd consider it a "Best of Breed" LOS system.
- They are very customer centric - everyone is always pleasant and helpful.
- Assistance working through issues is readily available.
- Constant development improvement to increase accuracy/compliance and efficiency.
- New enhancements and features - the LOS is never stagnant.
- Maintenance windows are pretty common.
- Reporting database could be more robust - more fields without degrading performance. Being allowed to choose what folders the database updates would be a huge improvement.
- Timeliness of addressing user enhancement requests through the forums.
February 23, 2017
Best LOS ever!
Score 10 out of 10
Vetted Review
Verified User
Encompass is used to process all of our secondary loans. It is a great program that encompasses all aspects of the loan process.
- You can do all steps of the loan process all within the software. This saves time by reducing the re-entry of data multiple times.
- You can add your own documents as custom forms so that your loan data populates to your specific document.
- You can create business rules to make the software work for you.
- I find it cumbersome when creating new users because we cannot duplicate a user.
February 13, 2017
Excellent Mortgage Lending Platform
Score 9 out of 10
Vetted Review
Verified User
Encompass is our primary mortgage origination system from start to finish. Having the one system for all of the loan data during the whole lifecycle saves a lot of trouble and really streamlines our process. The platform is customizable and allows for different integrations and services which streamlines the process even more.
- Customizable workflows for different loan types and scenarios
- Availability for development and integration
- Frequent updates to improve efficiency and meet changing regulations
- Speed can improve
December 28, 2016
Encompass360 has been a great addition to our tool set.
Score 10 out of 10
Vetted Review
Verified User
We utilize Encompass in all areas of our organization. As a correspondent lender, we process and review loans prior to purchasing. Post purchase, the loan files are handled by our post-closing and accounting teams. Post servicing [the] transfer, the loan files are data mined and used for reporting and analytics. Having one system for all of the loan data during the whole lifecycle saves a lot of trouble and really streamlines our process.
- Loan file access can be controlled very easily.
- Process workflow is easily configured via customizable business rules.
- User experience is configurable via a robust SDK.
- Documentation and context aware F1 help are great.
- At times the software update details and testing are a bit lacking and this can lead to issues in production. A little bit too much reliance on a short user base testing time period seems to lead to many urgent patch fixes.
December 14, 2016
Encompass is All Encompassing!
We use this LOS from Application through Funding. We have been able to go paperless allowing a team from LO, to processor, underwriter, closer, funder and secondary market immediate access to the loan file and all documentation. We are able to track this process allowing us to successfully remove any roadblocks that then appeared and were identifiable throughout the loan process.
- Managing workflow that is customizable.
- Compliant documents.
- Online help option built into each screen.
- Reports are clunky and shared universally, meaning if one person changes a parameter then the global report is changed for all users unless they save the report as a private report.
- Speed is an issue as more users sign on throughout the day.